What is LiveText and how does it work?

LiveText allows customers that are already on your website to reach out for questions. Once they click the Tap-To-Text button on your website, they are directed to our Superhuman team who answer their questions in real-time with a response time of under 5 minutes (we text customers between 8.30 a.m. EST to 12 a.m. EST).


Our LiveText feature is beneficial for a number of reasons:

  1. It converts the traffic on your website by giving your customers an option to ask questions that they would otherwise need to research themselves
  2. It is faster and much more efficient than email
  3. It helps convert more sales because quick answers lead to quick decisions. Customers end up making the purchase that they would’ve instead given up on if they relied on email or research
  4. In a world where most people are on their mobile phones, the Tap-To-Text option is very appealing as it doesn’t involve unnecessary steps to ask a question
  5.  It builds a special list of SMS subscribers who have been helped by your brand

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Here's a quick example of how efficient our LiveText feature can be:

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You can reach out to your designated account manager or email us at support@tonemessaging.com if you’d like to set up this amazing feature. We will provision a LiveText number for you and help you set it up.