My opt-in pop-up button won't close, why not?

For stores outside of Shopify, please email us at support@tonemessaging.com for help with configuration. 

If you are unable to close the opt-in pop-up button, it is likely due to the same or a very similar color being chosen during set up. When this happens, the small "X" that should appear in the left-hand corner to close the confirmation box seems to be hidden.

To fix this, select the Opt-in Button tab on your dashboard.

Click on Configure > Next to proceed to Step 2 Configure Form.

Update the colors selected for the Form Back Color and the Submit Button Back Color. You will want to make sure the colors chosen do not match or appear too similar to each other.

Once you have completed your changes, save the progress by selecting Next and your updated Opt-in Pop-up should be all set!

 

Need support? We’re happy to help! Please contact us directly at support@tonemessaging.com