How do I upload my own list of subscribers?

Have your own list of customers that you want to text?  Importing them into Tone allows you to build custom segments for your campaigns!

Navigate to your Tone dashboard, select Campaigns and then choose Details.

Under the number of Total Subscribers, click on Import Subscribers.


Next, you will see a pop-up with instructions on how to upload your CSV file of subscribers.  Download the example CSV file to see the format needed for your customer data. The fields needed for upload are:
  • Name (ex: Jane)
  • Phone Number (ex: 19175968068) 
  • Country Code (ex: US)

Note: Columns B and C must be filled out for your import to be successful!


Name your custom segment accordingly and confirm that you have obtained legal opt-in consent to text the numbers you are uploading.  Click Upload to import your subscribers.


Now you can create a campaign that will send directly to the new custom segment you just created!


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