How do I update my initial message?

 

To update your initial checkout recovery message, click on Checkout Recovery>Initial Message on the left-hand side or select the settings gear icon in the top right-hand corner of your dashboard.

Then select Messages.

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Select if you would like to offer a discount or not.

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Then customize your message by choosing a persona name (or selecting a template), adding dynamic tags, and more!

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You can do the same for the No discount message type as sometimes this one is also offering a discount by default, so make sure to remove that part and edit it to your liking. 

Use the message preview box on the right-hand side to see exactly what your message will look like!

Once you are satisfied with your messaging, select Save.

 

Need support? We’re happy to help! Please contact us directly at support@tonemessaging.com