How do I create/deactivate a discount code?

For stores outside of Shopify, please email us at support@tonemessaging.com for assistance on this. 

There are two ways to create or deactivate a discount code from your Tone dashboard:

1. Via Checkout Recovery: To create or deactivate a code from the Checkout Recovery, go to Checkout Recovery>Discounts.

2. Via Discounts from the drop-down menu: To create or deactivate a discount code via the discount drop-down, click on the settings icon on the top right side of your screen.

From the drop-down menu, select Discounts.

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If you have not created a discount code yet, you will see no active discounts reflected, with the option to create a new code

To deactivate or activate an existing code, simply check/uncheck the box under the Active In SMS column.

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If you want to change an existing code, you can do so by clicking on Change Code under the Edit column.

To create a new code, click on the blue Create New Code.

You will then be prompted to create the code you would like activated by entering the code itself and selecting the % or the amount off that will be applied. 

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Then select Create Code and your new code will be ready and activated!

You can also make special requests regarding when to offer a discount by emailing us at support@tonemessaging.com or by getting in touch with your designated account manager. Special requests can include, but are not limited to:

  • Excluding certain products that are not eligible for a discount, such as “discounts not applicable to sale items”.
  • Setting a minimum or maximum cart value, such as “only offer a discount for carts over $200” or "offer code XYZ for carts between $50-$100 and code ABC for carts between $101-$150."
  • A workflow to only offer a discount after 4/5 messages have been exchanged between the customer and our Superhuman team.