How do I cancel my account?

For stores outside of Shopify, please email us at for assistance on this.

To cancel or uninstall your Tone account, go to your Shopify dashboard and click on the Apps tab on the left-hand side of your screen.

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On the Apps page, locate Tone.

Select Delete on the right-hand side.


Once deleted, your subscription will be canceled and you will be uninstalled from Tone.


Need support? We’re happy to help! Please contact us directly at