How do customers opt-in to receive messages?

There are several ways a customer can opt-in to receive SMS messages!

1) During checkout, the customer can enter in their phone number and check the opt-in checkbox! 

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NOTE: It is very important to include opt-in language at checkout for compliance.  For steps on how to do this, please see this helpful article!

2) If you have configured the opt-in pop up button, the customer can submit their phone number via the pop up!

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3) If you are using LiveText, the customer can text your phone number and confirm that they would like to receive messages.

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4) If you are Shopify Plus account, the customer can enter in their phone number at checkout and select an additional opt-in checkbox to receive messages.  4-Apr-02-2021-05-38-27-02-PM

You can find steps for how to set this up here!

 

Need support? We’re happy to help! Please contact us directly at support@tonemessaging.com